Trusted Plumber Serving Middle TN and Columbia

Lance and his helpers did an excellent job!

Tim was very professional and helpful. The service was quick. Tim was on time. I am very pleased with this company and will use it anytime I need a ... plumber. thanks for coming to help me!

Thank you to Justin and Alan who serviced our septic tank today. Professional and helpful answered all my questions. I would definitely recommend!

James and Deanna at Roto Router Columbia,TN are two of the best workers I have ever in my families life come across. The best customer service I have ever witnessed. ... Very determined to make our emergency right..will highly highly recommend this company to anyone ...and will only use these people for now on...simply amazing people! You don't ever come across customer service like this...a rarity...!

Lance and Jordon did a great job. They were prompt, courteous and very efficient. They had my water heater changed out the same afternoon I called them. Greg ...

Lance and Jordon did a great job. They were prompt, courteous and very efficient. They had my water heater changed out the same afternoon I called them. ...

Jeremiah was amazing! My kids were running around crazy and he was super nice to them regardless of how they were acting! He’s an awesome asset to your team! Thank ... you so much Jeremiah!

We had drainage issues today. Just our luck that this would happen on a major holiday weekend. We called the Columbia, TN office and they were very helpful ... and dispatched a technician immediately. Daniel Crumley arrived and was extremely courteous and professional. He was very friendly and seemed genuinely concerned to resolve our situation. He quickly identified the issues and had them resolved in a very timely manner. Because of his service, we will definitely use Roto-Rooter again.

Lance was our service technician and provided the most outstanding professionalism and customer service like I haven't seen in quite some time. He spent hours doing the necessary work ... to insure the quality and satisfaction of the completed job. Lance also took the time to answer all my questions regarding my plumbing problems. He was most polite and respectful. At my request, he took photos of needed repairs and completed work on his cell phone as I was unable to crawl under the house to see the damage. If all Roto-Rooter technicians are like Lance, I highly recommend Roto-Rooter for all your plumbing needs.

On time service.. polite and complete d job fast.. workers name Colt Hughes..38401

My service tech was awesome. Took care of the problem and fully explained everything. Trey, your a great man and the company is better for having you aboard. Thank you.

Super good service

An appointment was set up for me between 10-noon, and Colt came at 9:30. I was expecting to have to wait all morning so I was pleasantly surprised. He was ... professional and pleasant, even though there were few complications. Also, I appreciated that he made sure everything was working before he left just in case, including my washing machine. So glad to have everything working again, especially since we were told by another company to just get the plumbing in the whole house replaced. Thanks again.

Lance is the man! I have never received such excellent service before. He was so informative and respectful. I immediately trusted this kid, his ability to walk ... me through the steps explaining what was needed in order to fix my plumbing issues....relaxed me, I didn't feel any anxiety forking out almost 900.00. I originally called because of my bathroom sink was slow draining but ended up letting him replace some old faucets and etc. I am also going to be preparing to replace my old house pipes within the next 5 years. Being in management myself, I know how hard it find someone with his knowledge of product, work ethic, and manners. He deserves a raise. I will call Roto-Rooter every time because of him and the level of professionalism and knowledge he shared with me.

Lance came out after dark to clean out line and replace some of the pvc fittings. He was very polite and knowledgeable about what he was doing. He most ... certainly is a credit to your business.

Sam Smith is a craftsman. Very professional and did an outstanding job fixing all the issues presented. Quality workmanship and took pride in his work. I'd recommend him to ... my friends.

Thank you so much for the help today, Colt Hughes... You and your partner saved the day.

I called Roto Rooter for a bathroom clog. My nephew had used them recently and said they, specifically Roger who he had, done an excellent job. Based on that I ... called for appointment. They came the same day and on time. Thankfully, I too got Roger. He was curious, professional and very knowledgeable and helpful. He is obviously experienced and helped me. I will certainly have them #1 on my call list should a plumbing problem arise again and as a home owner I am sure at some point it will. Thank you Roger for the great experience with Roto Rooter!!!

We had a great experience with Shawn from Roto-Rooter. He was incredibly professional, knowledgeable, and took the time to explain everything he was doing. He was very helpful during a ... stressful situation and got everything back in working order quickly. Highly recommend asking for Shawn if you need someone reliable! Thank you again Shawn for being kind and for all your help and hard work!

We’ve been calling Roto Rooter for years and have always gotten excellent service. We recently had a hot water heater installed in less than a day after the old one ... expired. Thanks Anthony! Highly recommend!

I’d love to hear your feedback on this.

Shawn diagnosed the problem right away and was confident he could fix it. He took a quick trip to get parts and another technician so the job was done in ... no time. Friendly and professional. Thank you!

The representative, Shawn Neill, was very professional. He resolved our plumbing issue in a timely manner. He was courteous and made sure the area was back in order before he ... left. We appreciate Mr. Neill's assistance; thanks!

On 1/8/2024 I had a septic tank clean-out scheduled. First, I received a text with their live location, as well as estimated arrival time (through mapping). Due to very stormy ... and cold weather conditions, that text was a big relief for me to know that we were still on schedule. Upon their arrival they quickly located the tank lid, dug, and emptied the tank. The efficiency and professionalism, which the technicians (Javon and Robert) displayed were highly recommendable. Thank you

Bryan at Roto Rooter really cares about his customers. He does his best to ensure that the job is always done satisfactorily. Appreciate them so much.

Justin was very professional and friendly. Got the job done quickly and offered great service. Would highly recommend. Thank you!

Jason Hodge was awesome Polite and very professional in every aspect of meeting my concerns